Return / Refund Policy:
Refunds:
-Opened or used products cannot be fully refunded. However, we offer 40% off another in-store item within 30 days of purchase.
-For online orders, contact us at [email protected] or text/call 210-627-3664.
Exchanges:
-Unopened items can be fully refunded or exchanged for another product.
Damaged/Incorrect Orders:
-If your order is damaged or incorrect, we’ll send a return label for easy, no-cost returns. Replacement products will be shipped once we receive the returned items.
Non-Returnable Items (due to hygienic & quality control):
-Smokeables: Carts, Disposables, Pre-rolls, Flower, Dabs, etc.
-Non-Smokeables: Inhalers, Batteries, etc.
Please reach out if you have questions, as some exceptions may apply.
-Opened or used products cannot be fully refunded. However, we offer 40% off another in-store item within 30 days of purchase.
-For online orders, contact us at [email protected] or text/call 210-627-3664.
Exchanges:
-Unopened items can be fully refunded or exchanged for another product.
Damaged/Incorrect Orders:
-If your order is damaged or incorrect, we’ll send a return label for easy, no-cost returns. Replacement products will be shipped once we receive the returned items.
Non-Returnable Items (due to hygienic & quality control):
-Smokeables: Carts, Disposables, Pre-rolls, Flower, Dabs, etc.
-Non-Smokeables: Inhalers, Batteries, etc.
Please reach out if you have questions, as some exceptions may apply.
age restrictions for purchasing:
You attest that you are of age to purchase from ZAR: Smokeables, ALL THC Products are 21+, Everything else is 18+.
Regarding online shipping, pickup, local delivery:
You are fully aware of ZAR’s Return Policy as well as you attest that your purchase is acknowledging your electronic signature for the goods purchased.
ZAR Shipping Policy:
-Discreet Shipping: We ship via FedEx and USPS to ensure your privacy.
-Rates: Orders under $99 ship for a flat rate of $15. Orders over $99 ship FREE.
-Delivery Time: Orders ship within 72 hours (or 3 business days) and typically arrive within 7 business days.
-Tracking: You’ll receive a tracking number via text or email once your order is shipped.
-Returns: For incorrect or damaged products, please review our Return Policy above.
Please note that we do not ship to P.O. boxes.
-Rates: Orders under $99 ship for a flat rate of $15. Orders over $99 ship FREE.
-Delivery Time: Orders ship within 72 hours (or 3 business days) and typically arrive within 7 business days.
-Tracking: You’ll receive a tracking number via text or email once your order is shipped.
-Returns: For incorrect or damaged products, please review our Return Policy above.
Please note that we do not ship to P.O. boxes.
